Shipping Policy
1. Order Processing and Dispatch
After successful placement and confirmation of an order, we process and dispatch products on a First-In, First-Out (FIFO) basis, subject to product availability and packaging requirements.
The typical dispatch time is 2–5 business days, depending on the product, unless otherwise specified on the respective product page.
2. Shipping and Delivery
We ship across India, subject to courier and transportation service availability at the destination.
Orders are delivered through our authorized courier and transportation partners, depending on their service availability and suitability for the shipment.
Shipping and transportation of products may be subject to applicable regulations, restrictions, and policies imposed by transportation authorities and third-party courier or logistics partners.
All delivery timelines provided are estimates and are not guaranteed.
Actual delivery times may vary depending on the destination, courier or transportation partner, service availability, weather conditions, operational delays, regulatory requirements, or other circumstances beyond our control.
Innovoya shall not be responsible for delays caused by third-party courier, transportation, or logistics service providers.
3. Shipment Tracking and Delivery Availability –
Once the order is dispatched, the shipment tracking details will be shared with the customer. Customers are requested to track their shipments regularly and ensure that someone is available at the delivery address to receive the shipment.
In case no one is available at the delivery address, the courier partner may make a limited number of delivery attempts, depending on its policies. If the shipment remains undelivered, it may be returned to Innovoya.
In such cases, the customer shall bear the shipping charges for reshipment of the returned parcel.
Customers are responsible for providing accurate and complete shipping details, including the delivery address and contact number. Any delivery issues arising due to incorrect or incomplete information may need to be resolved jointly by Innovoya, the customer, and the delivery partner.
Customers are requested to inspect the shipment upon delivery. Any damage to the packaging or product during transit should be reported to courier and Innovoya promptly after delivery, along with supporting photographs and an unboxing video for taking up the partner. All damage protection is as per the third party policy. Customers are encouraged to retain the original packaging and shipment documentation until the issue is resolved.
4. Shipping Queries and Support
For any questions, concerns, or assistance related to shipping and delivery, please contact our support at Email: contact@innovoya.com
Return, Replacement & Warranty Policy
At Innovoya Enterprises, we manufacture and supply lithium-ion, lithium-polymer and LiFePO4 battery packs for various applications. Each battery pack is inspected and tested according to our applicable quality-control procedures before dispatch.
Because lithium batteries are specialized electrical products and may be affected by incorrect installation, charging, storage, handling and application conditions, our return and warranty policy is designed to ensure safe and fair handling of genuine product-related issues.
1. General Return Policy
Innovoya does not offer a general “change of mind” or unconditional return facility after delivery.
Products are supplied against the specifications selected by the customer at the time of ordering. Therefore, customers are requested to carefully verify the required:
- Voltage
- Capacity
- Battery dimensions
- Connector and polarity
- BMS specification
- Current rating
- Application compatibility
- Quantity
- Other technical specifications
before placing an order.
For customized, OEM or specially manufactured battery packs, cancellation or return after production has commenced may not be accepted.
2. Cancellation After Dispatch
Once an order has been packed and handed over to the courier/shipping company, the order cannot normally be cancelled by Innovoya.
If a customer still wishes to cancel the order after dispatch, the customer shall inform Innovoya representative and get the confirmation on the possibility of return the goods sold. Based on the confirmation the customer may refuse delivery without opening the parcel and request the courier to return the shipment to Innovoya.
The customer should not open, use, connect, charge or otherwise handle the battery if they intend to refuse delivery.
After the undamaged parcel is received back at Innovoya, the refund will be processed within 3 business days, subject to deduction of applicable shipping, return, handling or other charges, where applicable. Any loss and damage in the parcel during transport is all customer’s responsibility.
The refund will be made to the original payment method or by another mutually agreed method.
3. Wrong Product or Manufacturing/Assembly Defect
If you receive:
- A product different from the product ordered;
- A battery pack with an incorrect voltage/capacity/specification supplied by Innovoya;
- A manufacturing or assembly defect attributable to Innovoya; or please contact us within 3 calendar days of delivery.
The customer must provide:
- Order number/invoice number
- Photographs of the package and product
- Photographs of the label/specification
- Description of the problem
- Video demonstrating the issue backed with proper audio explanation
- Any other technical information requested by our support team
Please do not open, dismantle, modify, solder, repair or attempt to alter the battery before contacting Innovoya. Any misuse of the battery pack by customer will void any further processing of the claim.
After receiving the information, Innovoya will evaluate the claim. If the issue is determined to be attributable to Innovoya, we may, at our discretion provide: Repair, Replacement; or Refund.
Where Innovoya confirms that the wrong product was supplied or that the product was damaged/defective due to an issue attributable to Innovoya, applicable return shipping costs will be handled by Innovoya.
4. Warranty Coverage
Unless otherwise specified on the individual product page, products are covered by the standard warranty period specified for that product.
The warranty applies to defects attributable to the manufacturing, assembly or workmanship of the battery pack by Innovoya under normal and intended operating conditions.
Depending on the product, this may include issues relating to:
- Battery pack assembly
- Welding/assembly workmanship
- BMS supplied by Innovoya
- Wiring and connectors supplied by Innovoya
- Incorrect assembly or configuration attributable to Innovoya
- Other manufacturing defects attributable to Innovoya
The warranty period and specific warranty terms applicable to a product shall be as stated on its respective product page, quotation, invoice or warranty documentation.
Delivery partners are third-party service providers and may have their own procedures, terms and conditions for reporting transit damage, loss or delivery-related issues. Once an order has been dispatched, any transit-related claim may be subject to the applicable delivery partner’s procedures and requirements. Customers are requested to notify Innovoya promptly of any visible damage to the package or product upon delivery, preferably with photographs of the package, shipping label and damaged item, so that the matter can be assessed and the appropriate resolution coordinated.
5. Battery Cells and Bought-Out Components
Many Innovoya battery packs contain cells, BMS units, connectors and other components sourced from third-party manufacturers/suppliers.
Innovoya performs incoming inspection and/or applicable quality checks before using such components in battery-pack manufacturing. However, the long-term performance and life of a battery cell can depend on factors including:
- Charging conditions
- Discharge current
- Operating temperature
- Storage conditions
- Depth of discharge
- Charger compatibility
- Application load
- BMS operation
- Mechanical handling
- Age and usage of the battery
Accordingly, normal capacity degradation, reduction in runtime or performance deterioration resulting from usage, application conditions or normal ageing is not considered a manufacturing defect of the Innovoya battery pack.
Where a suspected component-related issue is reported during the applicable warranty period, Innovoya may carry out technical inspection and testing to determine the probable cause.
Where appropriate, Innovoya may pursue the matter with the relevant component manufacturer/supplier.
6. Warranty Exclusions
Warranty coverage does not apply to damage or failure resulting from:
- Misuse or improper use
- Use outside the specified operating conditions
- Incorrect charger or charging voltage and charger
- Overcharging or deep discharge caused by external equipment
- Incorrect installation or wiring
- Reverse polarity
- Short circuit caused by the customer or external equipment
- Physical impact, crushing or puncture
- Water, moisture or liquid exposure
- Fire or excessive heat
- Chemical exposure
- Electrostatic discharge where applicable
- Tampering or unauthorized opening of the battery pack
- Soldering, modification or alteration of the battery/BMS/wiring
- Unauthorized repair or replacement of components
- Use in an application different from the specified/intended application
- Normal battery ageing and capacity degradation
- Storage or transportation contrary to the specified conditions
- Damage caused by external equipment connected to the battery
Any battery pack showing evidence of unauthorized opening, modification, tampering or physical damage may be subject to warranty exclusion.
7. Battery Safety
Lithium battery packs are specialized electrical products and must be handled, installed, charged and stored appropriately.
Customers must use the battery with a compatible charger, BMS and application and must follow the technical specifications supplied with the product.
Do not attempt to open, repair, puncture, short-circuit, solder or otherwise modify a lithium battery pack.
If a battery becomes swollen, unusually hot, damaged, leaking, emits an unusual odour or otherwise behaves abnormally, discontinue use with immediate effect.
8. Inspection Before Replacement or Refund
Because battery packs are specialized electrical products, a reported problem does not automatically constitute a warranty claim.
Innovoya may request photographs, videos, electrical measurements, pack operational details or return of the product for technical inspection.
Where necessary, Innovoya may inspect parameters such as:
- Pack voltage
- Cell voltage
- BMS operation
- Charging/discharging behaviour
- Connector and wiring condition
- Physical condition
- Capacity/performance
- Evidence of misuse or modification
The final warranty determination will be based on the technical evaluation and applicable warranty terms.
9. Custom / OEM Battery Packs
For customized, OEM and specially manufactured battery packs, the product is manufactured according to the specifications approved by the customer.
Once production has commenced, cancellation or return due to change of requirement, change of application, incorrect customer-provided specifications or change of mind may not be accepted.
Any warranty for customized/OEM packs will be according to the specifications, quotation and warranty terms agreed between Innovoya and the customer.
10. How to Raise a Warranty / Product Issue
Please contact through the contact details provided on our website with:
Subject: Warranty / Product Issue – Order No. XXXXX
Please provide:
- Order/invoice number
- Product model
- Date of delivery
- Description of the problem
- Photographs of the product and label
- Photographs of packaging where relevant
- Video or technical measurements where requested
Innovoya reserves the right to inspect and evaluate products before approving a replacement, repair or refund. No warranty claim will be rejected solely because a product requires technical evaluation; however, a claim may be declined where the issue is determined to arise from an excluded condition, misuse, external equipment, normal ageing, unauthorized modification or other cause outside the applicable warranty coverage.